PAYMENT

Our online store accepts payment in the form of credit card (Visa, American Express, Master Card, and Discover), Pay Pal, or online gift certificate.
Your card will not be charged until the order has been filled.

ONLINE RETURN POLICY
We are happy to issue a credit or exchange any full price, unworn, unwashed merchandise within 14 days of receipt of your online order. All items that are returned for an exchange or credit must be unworn and have their original tags and packaging. We do not issue refunds on any orders. All sales are final on sale merchandise, private sales, markdowns, gift certificates, body products, fragrances, and books. The buyer is responsible for any return shipping costs. Sincerely, Tommy is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. All sales are final after 14 days of purchase.Your store credit or exchange will be processed as soon as possible. We hold the right to deny store credits or exchanges if the merchandise returned does not meet our return policy requirements.
Returns should be addressed to:
SINCERELY TOMMY
343 TOMPKINS AVE
BROOKLYN, NY 11216

SHIPPING

Orders are processed the following business day unless an item is being pre ordered or back ordered.  Orders received on weekends and holidays will be processed the next business day.Orders are processed from Brooklyn, NY. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. Buyer will receive a shipment confirmation email with the shipping tracking number. Signature is required unless you note otherwise. Residents of New York will pay state tax on their purchase (8.875%). Expected arrival date for international orders is approximately 10-14 days from the order date. For international orders, a customs duty will be charged to you depending upon the country in which you reside. Sincerely, Tommy is not responsible for payment of this duty. International orders will be shipped via FedEx International only. You will receive a shipment confirmation email with the shipping tracking number.

IN STORE RETURN POLICY
Merchandise in selling condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt for the current selling price. We do not offer refunds or price adjustments. Store Credit is valid for 90 days after Purchase. All sales are final on sale merchandise, private sales, markdowns, gift certificates, body products, fragrances, and books. We hold the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

PRE ORDERS & BACK ORDERS
We do accept pre orders when applicable. Please note the return policy still applies once the order has shipped to you. If there are any delays on the order or if the item is on back order than you will be notified via email. We cannot always guarantee the exact production and ship date of pre ordered items and back orders.
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GIFT CERTIFICATES
Online gift certificates are for use online only. At this time, we cannot honor any online credit in either brick and mortar location. All in-store gift certificates are for use in our brick and mortar locations only, and cannot be honored through the online store.

CUSTOMER SERVICE
We pride ourselves on the providing our customers with the best customer service experience. We will gladly answer any phone calls or email requests during our store business hours. Any messages received during non operating hours will be answered as soon as possible the following business day. Please note we are closed on Mondays.